Privacy policy.

• Contact details — name, email address, and phone number when you submit them on this website or through a Meta lead form on Facebook or Instagram, including forms for The Auburn Insider Guide.
• Booking details — dates, number of guests, and any special requests related to your stay.
• Communication history — emails, texts, and notes from calls with you or your group.
• Device and usage data — IP address, browser type, pages viewed, and referring site.
• Cookie and pixel data — Meta Pixel activity, plus analytics and advertising cookies set by third-party platforms.

• To send The Auburn Insider Guide and occasional emails about Auburn events and stays.
• To respond to inquiries and send availability and booking confirmations.
• To send pre-arrival details, check-in instructions, and post-stay follow-up.
• To measure and improve our advertising through the Meta Pixel and other analytics tools.
• To retarget relevant ads to past visitors on Facebook, Instagram, and partner networks.

• Hospitable — our property-management and booking platform, which handles inquiries, reservations, and guest messaging.
• Stripe — payment processing when you pay by card through our direct booking flow.
• Meta — advertising and measurement via the Meta Pixel.
• Email and SMS providers — services used to send confirmations, reminders, and marketing messages.
• We do not sell your personal information. We only share what is necessary to operate the rental and serve you.

We use cookies and similar technologies to understand how visitors use our site, remember preferences, and deliver relevant advertising. The Meta Pixel helps us measure ad performance and build lookalike audiences. You can manage or disable cookies through your browser settings and opt out of Meta personalized ads through your Facebook ad preferences.

You can unsubscribe anytime. Every marketing email includes an unsubscribe link, and you can reply to any message with the word "unsubscribe." We remove you from promotional lists within 48 hours. Transactional emails related to an active booking are not affected by marketing opt-outs.

You may request a copy of the personal information we hold about you, or ask us to delete it, through the contact page. We will respond within 30 days and delete your data unless we are required to retain it for legal, tax, or accounting purposes.

We keep booking and communication records for as long as necessary to fulfill your stay, comply with state and local lodging regulations, and support tax and accounting requirements. Marketing data is retained until you unsubscribe or request deletion.

We may update this policy as our services or legal obligations change. The effective date at the top of the page will always reflect the latest version. Continued use of the site after changes means you accept the revised policy.

The Hydrangea House is operated by Tyler Dalton in Auburn, Alabama. For privacy questions, data requests, or to opt out of marketing, use the contact page.